Terms & Conditions

Product Terms and Conditions

Our Promise

All of our arrangements are made with love - because we absolutely love that you trust us to act on your behalf with your special messages. 

Seasonal Blooms

We always do our best to match our online product photos but sometimes due to seasonal availability some products may not be available. If you have specific requirements for your blooms please contact our store and we will do our best to help make it happen. 

Public Holidays & Sunday Deliveries

Our store is not open for public holidays therefore deliveries are not available on these dates. If you place an order for delivery on a public holiday - your order will be delivered in our next available delivery run. 

Orders for Sunday deliveries are available for certain areas only and must be placed prior to 11:00am Saturday. 

 

Returns Policy

If you are unhappy with your blooms please reach out to us. We only want happy customers and would rather know so we can work with you to find a solution. 

_____________________________________________________

Delivery Terms & Conditions

Leaving Deliveries

In the event that no one is home at the specified delivery address, our driver will determine whether it is suitable to leave the arrangement or not. If we do not believe it is safe to be left due to visibility, weather or other conditions, we will leave a card for the recipient to organise pick up from our store within trading hours.

In the event your blooms need to be re-delivered, a second delivery charge will be applied.

The more information you can provide us regarding your delivery the better.

Access to Properties

In the event we are unable to gain access to your recipients address because of animals, locked gates and fences or anything else of a similar nature. We will leave a card for the recipient to organise pick up.

Deliveries including Alcohol 

If you have chosen to add a special bottle of something to go with your blooms, we must ensure your delivery is received in person by the recipient and that they are over the age of 18. Deliveries including alcohol will not be left if your recipient is not home or unable to produce proof of age identification.